Over the years, self-service, automation and chatbots have all been hyped as technologies that would supersede the service desk. None succeeded. AI is undoubtedly the most capable technology we’ve seen so far, and for the first time the predictions of the service desk’s demise don’t seem entirely far-fetched. But is AI truly a replacement for […]
Read More… from Your service desk has survived every technology wave so far. Will AI be different?
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