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Automations

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Automations

We elevate your service management with custom-built automations that empower your service management system to perform repetitive actions using expertly applied rules and conditions. This frees up capacity in your team, increasing productivity and enabling them to focus on more strategic tasks.

Ask us about your automations
Revo Automations
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    Streamlined processes

    Empower your service management system to perform repetitive actions.

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    Smarter task scheduling and tracking

    Tasks are finished on time and in the right order, with less human effort.

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    Improved IT resource allocation

    Empower your agents to focus more on higher impact work.

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    Unlock value-add capacity in your team

    With so many big questions to find answers to, what IT needs to be doing less of is endless procedural and repetitive ITSM tasks. Your Revo consultants will advise on ways to optimise your system, building custom automations that can perform routine actions more efficiently and ensure every request gets the right response. And by reducing repetitive, tedious, manual tasks, you give your IT team more time for higher impact work, which makes their roles more rewarding.

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    Streamline complex workflows

    Our workflow automations streamline complex, multi-stage, manual business processes to reduce workload. This enables day-to-day work to be performed quickly and with little effort. Rather than a tangled stream of emails and repetitive updates, every task associated with a process is completed under a single automated workflow. When a trigger is identified by your service management system, it can automatically generate a ticket to initiate and track all tasks associated with that workflow. This ensures tasks are finished on time and in the right order, with less investment of human effort required.

Customer success story

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Setting up, managing, transferring, and, when necessary, closing employee Microsoft 365 IDs, usernames and passwords was a cumbersome manual task that was diverting their IT team from more strategic projects. Revo worked with SSP Group to develop an automated approach to processing and managing the joiners, movers and leavers.

“We needed to create a JML process to manage the joiners, movers and leavers more efficiently. Now, with an automation managing the JML process, we have more time and scope to bring on more strategic programmes.”

Andreas Hajiantoni

Head of Digital & Technology Operations, SSP Group

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Download our automation eBook

Download our automation eBook and discover how you can revolutionise your employee experience by automating your joiner, mover, leaver workflow.

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Ready to automate?

With automation handling repetitive ITSM tasks – like name updates, user management, onboarding and offboarding – our clients are increasing the productivity of their IT teams. You can too.

Talk to an expert
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