Revo SM Group Ltd.
Standard Terms of purchase (United Kingdom)
Last Updated: 14th February 2025.
1. Definitions
1.1. “Buyer” means the person, organisation, firm or company from whom orders are received;
1.2. “Conditions” means the terms and conditions of purchase set out in this document;
1.3. “Consultant(s)”: means the individual(s) being supplied for the provision of a Deliverable;
1.4. “Contract”: the contract between the Supplier and the Buyer for the supply of Goods and/or Services in accordance with these Conditions;
1.5. “Deliverable”: means all documents, products and materials developed by the Supplier; or its agents, contractors and employees as part of or in relation to the Services in any form or media, including without limitation drawings, diagrams, designs, computer programs, computer code, data, specifications and reports (including drafts);
1.6. “Goods” means Software, Licences, Subscription Renewals or Support which the Supplier is to supply to the Buyer in accordance with these Conditions;
1.7. “Order” means the order for Goods and/or Services as set out on the Quote;
1.8. “Price” means the price of the Goods and/or Services;
1.9. “Purchase Order” means the electronic or hard-copy document issued by the Buyer for the intention of fulfilling the Order;
1.10. “Quote” or “Quotation” means any written document prepared by the Seller and provided to Buyer outlining of Goods and/or Services to be provided, together with price estimates, subject to these Conditions;
1.11. “Services” means the services, such as remote or onsite consultancy, which the Supplier is to supply to the Buyer in accordance with these conditions;
1.12. “Standard Tariff” means the hourly rate of a Working Day calculated from the Price as set out on the Quote;
1.13. “Supplier” means Revo SM Group Ltd. (Registered in England & Wales, Number 09899462) and includes its agents, contractors, employees and Consultant(s);
1.14. ‘Working Day” means eight (8) hours including a one (1) hour break, from Monday to Friday excluding UK Bank Holidays between the hours of 08:00 and 18:00;
1.15. Time and Materials means hourly rates and actual expenses incurred by the Supplier performing the Services;
1.16. “Vendor” means the person, organisation, firm or company who supplies the Goods to the Supplier.
2. Basis of Contract
2.1. The Order constitutes an offer by the Buyer to purchase Goods and/or Services from the Supplier in accordance with these Conditions.
2.2. The Order shall be deemed accepted by the Buyer by doing one, a combination, or all of the following:
2.2.1. Signing the Quote provided by the Supplier;
2.2.2. Raising a Purchase Order;
2.2.3. Issuing written acceptance electronically or otherwise.
2.3. These Conditions apply to the Contract to the exclusion of any other terms that the Buyer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
3. Provision of Goods & Services
3.1. Software, Licences are provisioned according to the terms set forth by the Vendor.
3.2. Support is provisioned from the date this Contract becomes effective or an agreed date between both parties.
3.3. Services are provided on a Time and Materials basis, unless otherwise agreed in writing. Delays, early completion or uncompleted Deliverables will still be chargeable.
3.4. The time indicated for each Deliverable is an estimation only and does not form part of the Contract.
3.5. Services which are conducted remotely will be charged in blocks of four (4) or eight (8) hours, i.e. a half or full Working Day respectively.
3.6. Services which are conducted on-site will be charged in a block of eight (8) hours, i.e. a Working Day.
3.7. Prepaid Services which form part of the Order must be used within six (6) months after the Contract comes into effect.
3.8. The Supplier reserves the right to assign any Consultant deemed appropriate by the Supplier to perform the Services.
3.9. The following tariffs apply for work completed by the Supplier:
3.9.1. The Standard Tariff applies for over 8 Hours and up to 10 Hours worked per day (between 08:00 and 18:00 GMT);
3.9.2. The additional rate charged for hours between 18:00 and 20:00 / 06:00 and 08:00 GMT is 150% of the Standard Tariff;
3.9.3. The additional rate charged between 20:00 and 06:00 and on Weekends or UK Bank Holidays is 200% of the Standard Tariff.
3.10. The Buyer agrees to cooperate with the Supplier in all matters relating to the Services and provide such access to the Buyer’s premises, meeting rooms and other facilities as may reasonably be requested by the Supplier, for the purposes of performing the Services.
3.11. The Buyer agrees to respond promptly to any Supplier request to provide direction, information, approvals, authorisations or decisions that are reasonably necessary for the Supplier to perform the Services.
4. Expenses
4.1. Expenses (including but not limited to travel expenses such as air and train fares, taxi fares, mileage, parking fees, motorway tolls, food and accommodation expenses) incurred in the course of providing the Services will be invoiced to the Buyer at cost.
4.2. In the event Services are performed on-site at the Buyer’s premises, the Consultant(s) may at their discretion, choose to either travel each day or lodge in a paid accommodation.
4.3. Travel expenses are subject to the following conditions per Consultant:
4.3.1. Mileage will be charged at 45 pence per mile;
4.3.2. Air travel will be economy class where possible.
4.4. Accommodation will be sought at reasonable rates and standards depending on location and availability. Accommodation will always be booked close to the Buyer’s premises.
4.5. Food and refreshments expenses will be charged at reasonable amounts depending on location and time available.
4.6. Value Added Tax (VAT) will be charged at the prevailing rate in the United Kingdom on the total expense amount at the time of invoice.
4.7. Copies of receipts are available upon request.
5. Terms of Payment
5.1. The Buyer agrees to the Terms of Payment in accordance with these Conditions by doing one, a combination, or all of the following:
5.1.1. Signing the Quote provided by the Seller;
5.1.2. Raising a Purchase Order;
5.1.3. Issuing written acceptance electronically or otherwise.
5.2. Our standard payment terms are 30 days from date of invoice, to be paid in full unless agreed otherwise in writing.
5.3. Goods, i.e. Software, Licences & Support must be paid in full according our standard payment terms outlined in 5.2 of these Conditions.
5.4. Services which are less than 160 hours in total will be invoiced when delivered and must be paid in full according our standard payment terms outlined in 5.2 of these Conditions.
5.5. Services which are more than 160 hours must be paid in accordance with the following payment milestones:
5.5.1. Project Initiation: 40% of total Service fees;
5.5.2. Test Approval: 30% of total Service fees; 5.5.3. Project Closure: 30% of total Service fees plus agreed additional time required, minus time not delivered.
5.6. We reserve the right to claim statutory interest at 8% above the Bank of England base rate for late payment in accordance with the Late Payment of Commercial Debts (Interest) Act.
6. Cancellations and Amendments
6.1. Cancellations or amendments to Goods and/or Services must be made in writing and are applicable from the date on which they are first requested.
6.2. Fees for the cancellation or amendment to Goods by the Buyer are calculated as follows:
6.2.1. Software: Once the order is placed with the Vendor: 100% charge;
6.2.2. Licences: Once the order is placed with the Vendor: 100% charge;
6.2.3. Support: Once the order is placed with the Vendor: 100% charge.
6.3. Fees for the cancellation or amendment to Services by the Buyer are calculated as follows:
6.3.1. More than 11 business days’ notice: No charge;
6.3.2. 5-10 business days’ notice: 50% charge;
6.3.3. 4 business days or less notice: 100% charge.
6.4. Cancellations or amendments to Services by the Supplier will not incur any charge and the Supplier will make all reasonable efforts to reschedule the aforementioned Services within a reasonable timeframe.
6.5. The Supplier is not liable for any consequential, exemplary or incidental damages to the Buyer arising from any cancellations or amendments by either party, such as delays to the Buyer caused by Supplier lead times.
6.6. The Supplier reserves the right to re-allocate unused hours from one Deliverable to another in order to maximise the value of the Services delivered.
7. Termination
7.1. This Contract shall continue in full force and effect until completion of the Services or until terminated in accordance with the provisions hereof.
7.2. In the event of any material breach of this Contract by either party, the other party may cancel this Contract by giving 30 days’ prior written notice thereof (or 10 days’ notice in the case of non-payment); provided, however, that this Contract shall not terminate at the end of the applicable period if the party in breach has cured the applicable breach. Unless otherwise indicated, all completion times in Scope for the Supplier’s services are estimates.
8. Limitation of liability
8.1. Neither party shall have liability to the other party for consequential, exemplary or incidental damages arising out of or in connection with this agreement, even if such party has been advised of the possibility of such damages. In no event shall the Supplier be liable for any damages arising out of or in connection with this agreement or the services in excess of the amounts paid by customer hereunder.
9. Force Majeure
9.1. If either party is delayed or prevented from performing its obligations under this Contract by circumstances beyond that party’s reasonable control (including without limitation war, strike, riot, crime, flood, fire, hurricane, earthquake, volcanic eruption, acts or orders of government) such performance shall be suspended, and if it cannot be completed within a reasonable time after the due date as specified in the Purchase Order, then the Contract may be cancelled by either party.
9.2. Failure of sub-contractors or strike action shall not constitute Force Majeure.
10. Non-Disclosure
10.1. Each party undertakes that it shall not at any time during this agreement, and for a period of two years after termination or expiry of this agreement, disclose to any person any confidential information concerning the business, affairs, customers, clients, or suppliers of the other party [or of any member of the group of companies to which the other party belongs], except as permitted by clause 10.2.
10.2. Each party may disclose the other party’s confidential information:
(a) to its employees, officers, representatives, contractors, subcontractors, or advisers who need to know such information for the purposes of exercising the party’s rights or carrying out its obligations under or in connection with this agreement. Each party shall ensure that its employees, officers, representatives, contractors, subcontractors, or advisers to whom it discloses the other party’s confidential information comply with this clause 10; and
(b) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
10.3. No party shall use any other party’s confidential information for any purpose other than to exercise its rights and perform its obligations under or in connection with this agreement.
10.4. Each party shall protect the confidentiality of the other’s proprietary information with the same degree of care that it uses to protect its own most confidential information, but in no event less than reasonable care.
10.5. The disclosing party may seek and obtain injunctive relief against the breach or threatened breach of the foregoing undertakings, in addition to other available legal remedies.
11. Subscriptions
11.1. Subscriptions for Xurrent are covered by the Xurrent User Agreement found at https://www.xurrent.com.
Section 12. Social Media
Marketing 12.1 – Revo reserve the right to publish the customers / buyers logo & name on our website under our client’s area.
12.2 – Revo reserve the right to publish social media posts about Project Go Lives & completions with the customer / buyer, these posts will not contain personal or key information however might confirm the services that you the customer / buyer are receiving from Revo.
12.3 – Revo reserve the right to publish customer / buyer success stories and comments from the customer / buyer on social media channels for marketing reasons. Any customer / buyer success stories will be signed off by the customer/ buyer before being published to confirm that content is accepted and doesn’t breach any privacy conditions.
The Twelve Deals of Christmas – Free Xurrent Implementation Terms and Conditions.
1. Eligibility
This promotional offer is available to new Xurrent customers only. Existing Xurrent licence holders or organisations already engaged in an implementation project with Revo are not eligible.
2. Limited Availability
The offer is limited to the first 12 qualifying organisations that sign a valid contract with Revo. Allocation is confirmed only once contractual documents have been completed and countersigned.
3. Offer Inclusions
Each successful participant will receive:
• Free Xurrent implementation delivered by Revo
• 20 starter licences included for use within the customer’s organisation
• Implementation delivery within 12 weeks from the date the contract is signed, subject to customer readiness and timely engagement
Only the services and licences listed above form part of this offer. Any additional licences, integrations, modules, custom development or services outside scope will be chargeable at standard rates.
4. Customer Responsibilities
To enable delivery within the 12-week timeframe, customers agree to:
• Provide timely access to required personnel, systems, and information
• Attend project workshops, training sessions, and approval milestones
• Respond to Revo requests within reasonable timeframes
Delays caused by the customer may result in the project timeline being extended.
5. Implementation Scope
The free implementation covers a standard Xurrent deployment suitable for small teams or equivalent operational scale. Any expansion beyond the agreed scope, including complex integrations, bespoke functionality, or advanced configuration, will be discussed and quoted separately.
6. Licensing
The 20 starter licences included with the offer will remain active for the duration specified in the customer contract. Additional licences can be purchased at any time at the standard rate.
7. Campaign Period
The offer runs until all 12 allocations have been claimed or until Revo ends the promotion. Revo reserves the right to modify or withdraw the campaign at any time, without prior notice, for new customers who have not yet entered into a contract.
8. Payment Terms
Although implementation is provided at no cost as part of this promotion, standard licensing fees apply. All payment terms will be detailed within the customer contract.
9. Cancellation
If the customer cancels after work has commenced, Revo reserves the right to charge for time incurred or any non-recoverable costs associated with the project.
10. Liability
Revo will deliver the implementation with reasonable skill and care. Revo is not responsible for delays or project impacts caused by third-party services, customer-side technical issues, or failure to meet responsibilities outlined in these Terms & Conditions.
11. Data Protection
Both parties will comply with all applicable data protection legislation. Full details will be provided in the main customer agreement and privacy documentation.
12. Acceptance of Terms
By submitting the campaign form and entering into a contract for the Xurrent platform, the customer confirms acceptance of these Terms & Conditions.
