Manual processes rarely feel like a problem at first. A spreadsheet here, an email approval there, a few workarounds between teams – it can all seem manageable. But as your business grows, those workarounds start to slow teams down, introduce risk, and make everyday service delivery harder than it needs to be. This is where […]
Read More… from Automation as a Service: Maximising (and maintaining) the ROI of automation
A Configuration Management Database, or CMDB, is meant to give IT teams a clear view of the services, systems, assets, and dependencies that make up an organisation’s technology environment. A CMDB shouldn’t just be a static list of laptops, servers, software licences, or configuration items. That information still matters, but on its own it does […]
Read More… from How to Take Your CMDB from Asset List to Service Intelligence
Over the years, self-service, automation and chatbots have all been hyped as technologies that would supersede the service desk. None succeeded. AI is undoubtedly the most capable technology we’ve seen so far, and for the first time the predictions of the service desk’s demise don’t seem entirely far-fetched. But is AI truly a replacement for […]
Read More… from Your service desk has survived every technology wave so far. Will AI be different?
© 2026 Revo SM Group Ltd. All Rights Reserved | Website by CTD
