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Service management plans to suit your business

Our service management plans

Our service management plans offer a cost-efficient alternative to hiring internal experts. With our consultants on standby to help out when needed, you can be reassured that your platform is always up to date and that you have access to the expertise you need to expand, evolve and optimise your service management environment. All for a clear and transparent fee.

Service Managment Plans with Revo SM
  • Experts icon
    Access to our expertise

    Ongoing technical expertise from a team that understands your business.

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    A transparent, fixed fee

    Ensuring maintenance and development is budgeted for from day one.

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    Future-proof your system

    Our help to maximise the ongoing value of your service management.

Choose a plan that's right for you

Find the perfect plan to suit your needs and budget, with flexible options for everyone, no matter the size of your business.

Features
Revo Assist

Support

Get Started
Revo Assist Plus

Consult

Get Started
Revo Managed Service

Deliver

Get Started
Standard Support (Bugs / RFIs)
Virtual Forum Bi-Monthly Bi-Monthly Bi-Monthly
Virtual Service Review 1 2 4
Annual Platform Audit Discounted Discounted
Yearly Service Management Assessment & Actions Discounted
On-demand Platform/Functionality Training 2 Unlimited
Customer Success & Strategy Sessions 1 2
Platform Admin Maturity & Constant Training
Platform Certification Exam Preparation
Service Management Process/Practice Consultancy
Service Management Process/Practice Design
Service Management Process / Practice Implementation Discounted
Implementation of Platform Built Integrations Discounted
Implementation of Xurrent Purchased Platforms Discounted
Platform Implementation
Platform Expansion
Direct MS Teams Access to the Revo Team
Get Started Get Started Get Started
Revo Assist

Support

Standard Support (Bugs / RFIs)


Virtual Forum

Bi-Monthly

Virtual Service Review

1

Annual Platform Audit

Discounted

Yearly Service Management Assessment & Actions

Discounted

On-demand Platform/Functionality Training


Customer Success & Strategy Sessions


Platform Admin Maturity & Constant Training


Platform Certification Exam Preparation


Service Management Process/Practice Consultancy


Service Management Process/Practice Design


Service Management Process / Practice Implementation


Implementation of Platform Built Integrations


Implementation of Xurrent Purchased Platforms


Platform Implementation


Platform Expansion


Direct MS Teams Access to the Revo Team


Get Started
Revo Assist Plus

Consult

Standard Support (Bugs / RFIs)


Virtual Forum

Bi-Monthly

Virtual Service Review

2

Annual Platform Audit

Discounted

Yearly Service Management Assessment & Actions


On-demand Platform/Functionality Training

2

Customer Success & Strategy Sessions

1

Platform Admin Maturity & Constant Training


Platform Certification Exam Preparation


Service Management Process/Practice Consultancy


Service Management Process/Practice Design


Service Management Process / Practice Implementation

Discounted

Implementation of Platform Built Integrations

Discounted

Implementation of Xurrent Purchased Platforms

Discounted

Platform Implementation


Platform Expansion


Direct MS Teams Access to the Revo Team


Get Started
Revo Managed Service

Deliver

Standard Support (Bugs / RFIs)


Virtual Forum

Bi-Monthly

Virtual Service Review

4

Annual Platform Audit


Yearly Service Management Assessment & Actions


On-demand Platform/Functionality Training

Unlimited

Customer Success & Strategy Sessions

2

Platform Admin Maturity & Constant Training


Platform Certification Exam Preparation


Service Management Process/Practice Consultancy


Service Management Process/Practice Design


Service Management Process / Practice Implementation


Implementation of Platform Built Integrations


Implementation of Xurrent Purchased Platforms


Platform Implementation


Platform Expansion


Direct MS Teams Access to the Revo Team


Get Started

Choose from three levels of support

Experience has shown us that there is no one-size-fits-all when it comes to service management support. Whether you have ambitious plans to rapidly scale your solution or simply want to keep your platform bug-free and up to date, our three plans allow you to select the bundle of support that aligns best with your business requirements and budget.

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    Inclusions
    • Standard Platform Support (Bugs / RFIs)
    • Quarterly Customer Check-in
    Discounted areas
    • Yearly Service Management Assessment & Actions
    Exclusions
    • UK On-Site Training & Platform Usage Assessment
    • UK On-Site Customer Success Session
    • Platform Admin Maturity & Constant Training
    • Platform Certification Exam Preparation
    • Business Process Consultancy
    • Business Process Design
    • Business Process Implementation
    • Implementation of Xurrent Built Integrations / Apps
    • Implementation of Xurrent Purchased Platforms
    • Platform Implementation
    • Platform Expansion
    • Service Management Consultancy
    • Direct MS Teams Access to Revo team

    Revo Assist

    Included as part of your license, Revo Assist ensures your service management system is maintained, up to date and running efficiently.

  • Green Background Shape
    Inclusions
    • Standard Platform Support (Bugs / RFIs)
    • Bi-Monthly Customer Check-in
    • Yearly Service Management Assessment & Actions
    • 1 UK On-Site Training & Platform Usage Assessment
    • 1 UK On-Site Customer Success Session
    • Platform Admin Maturity & Constant Training
    • Platform Certification Exam Preparation
    • Business Process Consultancy
    • Business Process Design
    Discounted areas
    • Business Process Implementation
    • Implementation of Xurrent Built Integrations / Apps
    • Implementation of Xurrent Purchased Platforms
    Exclusions
    • Platform Implementation
    • Platform Expansion
    • Service Management Consultancy
    • Direct MS Teams Access to Revo team

    Revo Assist Plus

    Revo Assist+ introduces an enhanced level of support to empower your team to continually elevate and optimise the performance of your service management.

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    Inclusions
    • Standard Platform Support (Bugs / RFIs)
    • Tri-Weekly Customer Check-in
    • Yearly Service Management Assessment & Actions
    • 2 UK On-Site Training & Platform Usage Assessment
    • 2 UK On-Site Customer Success Session
    • Platform Admin Maturity & Constant Training
    • Platform Certification Exam Preparation
    • Business Process Consultancy
    • Business Process Design
    • Business Process Implementation
    • Implementation of Xurrent Built Integrations / Apps
    • Implementation of Xurrent Purchased Platforms
    • Platform Implementation
    • Platform Expansion
    • Service Management Consultancy
    • Direct MS Teams Access to Revo team

    The Revo Managed Service

    With the Revo Manage Service we provide total, end-to-end support for your service management platform, from implementation to evolution.

Customer success story

Fiskars group logo

The Revo managed service gives Fiskars Group direct access to dedicated experts who work closely with their team to align the Xurrent service management platform with their evolving business needs. The remit of the managed service covers everything from weekly troubleshooting meetings to monthly steering sessions to update progress with their development roadmap.

“We liked Revo’s managed service offering – the fact that you knew exactly what we would spend – and from a personal note, I like dealing with smaller operations because you get a much better result when you can build a build a rapport between yourself and your supplier.”

Mike Rossi

Senior IT Manager for Fiskars Group

Ready to future-proof your system?

Ongoing support, personalised training, prompt troubleshooting, a development roadmap – with a Revo service management plan, clients get our expert support as they continuously evolve their systems and implement improvements. You can too.

Talk to an expert
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