Take a look through our FAQs
Revo FAQs
Our FAQs break down Revo in plain terms: the services we offer, the support you can count on, and how to reach us quickly.
Get in touchWhere is Revo based? Do you support customers internationally?
Revo is headquartered in Henley-in-Arden, Warwickshire, UK, a historic market town close to Stratford-upon-Avon, the birthplace of William Shakespeare. Its central location provides excellent access to major motorway routes, rail connections and international airports, making it an ideal gateway for supporting customers across the UK and beyond.
We also have offices in Sweden, enabling us to deliver support to clients throughout the UK and Europe. Our team has extensive experience supporting organisations of all sizes across various industries, including Hospitality & Catering, Healthcare, Finance and Manufacturing.
Find out more about our customer base here.
What value does Revo add?
Revo helps organisations build long-term service management strategies through practical actions and expert guidance. Our team provides:
- Regular touchpoints to keep service management initiatives on track
- Expert project management to drive growth
- Consultation on best practice frameworks, underpinned by deep in-tool expertise
- An in-house team with over 100 combined years of experience working on enterprise-level service management programmes
We combine technology knowledge with strategic insight to ensure you maximise the value of your service management platforms.
What does Revo do?
Revo specialises in service management across all business functions, extending beyond traditional IT Service Management (ITSM) into Enterprise Service Management (ESM).
This means we help organisations apply consistent, efficient service practices across teams such as HR, Finance, Marketing and Logistics, improving visibility, collaboration and service delivery across the entire business.
We are experts in delivering and supporting leading platforms including Halo, Xurrent and Workato, helping organisations across the UK and internationally to streamline processes, automate workflows and create better service experiences for both employees and customers.
We also build and support integrations and workflow automations, delivering value by helping teams save time, reduce manual effort and improve service delivery. Examples include:
- Automating the onboarding and leaving process for employees – from recruitment and licensing through to disabling mailboxes. Find out more about how this works for our customer SSP.
- Connecting to 3rd party platforms for a seamless ticket resolution process, removing the need to log into multiple portals and providing full visibility of supplier performance. Find out more about how we achieved this with our customer Agincare.
What platforms do you support?
Our team focuses on a select portfolio of best-in-class ITSM and ESM platforms, including Halo and Xurrent. By concentrating on a curated set of tools, we maintain deep expertise and deliver solutions tailored to your unique business requirements.
We continuously evaluate emerging technologies to ensure you benefit from innovative, reliable solutions that align with your long-term goals.
Where are the platforms hosted?
Our supported platforms offer multiple hosting models to meet your requirements:
- On-premise hosting for full control over data, access and integration
- Region-specific cloud hosting to comply with GDPR and sector-specific regulations
All of our supported platforms meet recognised security and compliance standards, ensuring your environment is secure, compliant and aligned with your organisation’s policies.
What services do Revo offer?
- Platform & Licensing – Guidance on selecting the right service management platform and licensing model
- Implementation – End-to-end delivery including configuration, onboarding, workflow design and smooth transition from legacy systems
- Support – Ongoing technical assistance, troubleshooting and optimisation
- Managed Service – Unlimited support, consultancy and expertise through a fully managed partnership
- Integrations & Automations – Design and deployment of integrations and workflow automation
- Consultancy & ITSM Maturity Assessments – Evaluation of current capabilities with recommendations for improvement
Find out more about our services.
Do you offer consulting before committing to a project?
Yes. We provide consulting on request, including a free ESM assessment to help build your business case and inform platform selection.
What are your standard support hours?
We typically respond to support requests within 4 hours. Standard hours are 8–5pm UK time, with 24/7 escalation for platform outages.
Do you offer on-site support?
For UK-based clients, we provide on-site support where appropriate. Sustainability is important to us, so we begin with remote support by default. Certain projects benefit from face-to-face collaboration, and our approach is tailored to each client.
What training do Revo offer?
We provide expert training on all supported platforms, ensuring your team can maximise value from day one. Options include:
- End-user training with recorded, bespoke content
- Service desk training for operational confidence
- Administrator training covering configuration, governance and platform management
- Bespoke programmes to grow internal support capability
Every implementation includes a structured handover, blending knowledge transfer, walkthroughs and guided practice.
What is an average timeline for an implementation?
Typical implementation timelines for standard ITSM projects range from 6 to 12 weeks. Achieving this timeframe is a collaborative effort between Revo and our customers, with regular engagement playing a key role in keeping projects on track.
Timelines can vary depending on:
- Project scope and complexity
- Platform configurations and integrations
- Specific organisational requirements
Projects involving automations or complex integrations may be completed in as little as 6 weeks from contract signing. Our priority is to deliver promptly without compromising quality.
What is the process for starting a project with Revo?
- Complete our Contact Us form
- Discuss objectives and requirements with our team
- Arrange a tailored demonstration of platforms and services
- We guide you through legal, onboarding and project kick-off steps, keeping you informed at every stage
What payment terms do Revo offer? Is there a minimum term?
Revo offers flexible payment options tailored to platforms and services, including monthly or annual plans. Term lengths can vary from 3 months to 3 years.
Support services can be paid monthly or yearly, with direct debit available. Our managed service typically runs on a two-year term, while other support packages can be structured over 3–6 months.
Do you collaborate with other agencies or partners?
Yes. When beneficial to our clients, we engage with trusted third-party specialists. While most work is completed in-house, this network allows us to extend capabilities for unique or complex projects.
Where can I see examples of your work?
Explore our customer success stories here, showcasing how we’ve helped organisations achieve measurable improvements in Enterprise and IT service management.
How do I request a quote or consultation?
Use our Contact Us form, and a member of our team will be in touch.
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