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Supplier Management

Expert guidance to help you get more from your third-party suppliers – with better performance tracking and full visibility of supplier activity.

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Supplier Management

Control supplier services, SLAs and performance through one integrated Service Integration and Management (SIAM) platform. With third party services managed through Xurrent, you gain the visibility, structure and control needed to optimise service delivery, enforce standards and improve supplier decision-making.

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    Centralise supplier management – every supplier relationship managed through one structured platform

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    Consistent service delivery – guided by standardised workflows and processes

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    Reduce operational overheads – live, bi-directional integrations eliminate manual ticket handling

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    Control supplier spend – structured approval workflows provide built-in governance and spend controls

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    Enforce SLAs, KPIs and XLAs – with real-time monitoring and reporting

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    Accelerate core processes – automate onboarding, escalation and service workflows

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    Touchpoints removed from the average supplier ticket lifecycle
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    Audit visibility across the supplier lifecycle
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    Minutes saved on average per supplier ticket 
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    More suppliers. More risk. More of your team’s time.

    A supplier ticket is raised. Someone manually logs it. Another person contacts the supplier. Updates are chased. The customer is updated separately. Progress is tracked across multiple tools and spreadsheets.

    Managing a single supplier ticket can involve up to nine separate touchpoints and more than 50 minutes of internal effort across its lifecycle. Multiply this across every supplier, every ticket, every month and operational costs increase rapidly.

    Your suppliers are critical to service delivery. But without the right processes and visibility, they quickly become a source of delays, inefficiency and rising support cost. Using SIAM principles and the Xurrent platform, we unlock real-time visibility and control across your supplier ecosystem.

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      API-powered replication eliminates re-keying across systems

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      Real-time sync so supplier updates are reflected instantly across systems

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      A single central dashboard showing all suppliers, SLAs and tickets

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    Scaling service management organisation-wide

    Xurrent is designed for multi-supplier environments, enabling a seamless, automated flow of information in both directions. Real-time, API-based integrations with external supplier systems mean when a ticket is raised in your system, it’s automatically created in the supplier’s. When the supplier updates it, you see it instantly. When it’s resolved, the closure is reflected in your platform, without manual intervention.

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      Real-time, bi-directional integrations – tickets created, updated and closed across both platforms simultaneously

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      XLA reporting – track experience-level outcomes alongside traditional SLA metrics

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      Configurable KPI tracking – define what good looks like for each supplier, then measure it

Success story: Centralised supplier management for Agincare

Agincare partnered with Revo to modernise its supplier management operations. Revo implemented and integrated Xurrent with their MSP’s platform, creating a central hub for tickets, escalations and supplier-managed requests.

Read the full success story
Matthew Garland

“We were facing a black hole. Users were contacting our third-party MSP directly and we had no oversight of this internally. Xurrent now sits in between us and our third party providing us with oversight on all incidents.”

Matthew Garland

Head of IT at Agincare

Supplier Management

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Supplier onboarding

Revo builds structured workflows in Xurrent so nothing is missed during onboarding, ensuring a fast, accurate and seamless start for new suppliers.

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    Standardised onboarding checklist with task ownership and deadlines
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    Contract and SLA documentation stored and linked within the supplier record
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    Integrations operational and tested before go-live
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Performance tracking and reporting

There’s no need to wait for monthly reports to check on performance – supplier data is up to date, available and accessible whenever you need it.

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    Real time-monitoring of SLA compliance, ticket volumes, response and resolution times
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    XLA tracking to capture experience impact alongside operational metrics
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    Automated reporting for supplier reviews and escalation management
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Real-time ticket integration

Tickets and updates created in your system automatically appear in the supplier’s platform in real-time (and vice versa), eliminating manual ticket management.

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    Status updates and comments sync in real time – no chasing, no re-keying
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    Closure and resolution data captured automatically on both sides
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    Audit trail maintained throughout the full ticket lifecycle
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Approval workflows

Structured approval workflows ensure supplier activity is authorised, governed and fully traceable before work begins.

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    Standardised and automated approval process for initiating supplier work
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    Spend visibility at the supplier, service and contract level
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    Full audit trail for procurement, finance and compliance review
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Contract management

Revo creates a contract management hub within Xurrent, ensuring supplier agreements, renewal dates, escalation contacts and service obligations are centrally accessible.

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    Centralised supplier contract repository
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    Renewal and review date alerts to prevent unmanaged contract rollovers
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    Escalation paths and key contacts documented and accessible within the platform

Expert-led SIAM solutions

Whether you manage two suppliers or twenty, Revo delivers a Supplier Management capability designed around your operational model, governance requirements and third-party network.

As experienced Xurrent implementation partners, we design and implement SIAM solutions that integrate suppliers, automate workflows and standardise service operations across the organisation.

The result is a scalable operating Supplier Management model built around your requirements now and your strategy for the future.

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FAQS

Still have a question? Please feel free to get in touch with us.

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Supplier Management is our bespoke solution for managing third-party providers, so you get optimal value from these relationships. These solutions incorporate everything from SLA monitoring and supplier performance tracking to contract management, escalations and operational reporting.

We adopt Service Integration and Management (SIAM) principles as part of our methodology, creating a single operational framework across internal teams and multiple third party suppliers.

Our Supplier Management solutions use SIAM frameworks to bring structure and accountability to multi-supplier environments.

Key benefits include:

  • Consistent service delivery across all suppliers through standardised workflows and processes
  • Improved accountability with clearly defined KPIs, SLAs and escalation paths
  • Faster incident resolution driven by real-time visibility and integrated ticket management
  • Reduced operational overhead by removing manual tracking and reporting
  • Better decision-making through live performance and XLA data
  • Stronger governance across multi-supplier environments with centralised oversight

Xurrent provides the technical foundation for Revo’s Supplier Management solutions – through workflow automation, real-time integrations, SLA and XLA tracking, approval workflows and centralised reporting. Revo specialises in designing and implementing these capabilities for your specific supplier landscape, operational processes and governance requirements.

Using Xurrent, Revo builds real-time integrations between your platform and supplier systems, so tickets, updates, comments and resolution data synchronise automatically in both directions. This gives your teams complete visibility into supplier activity and SLA performance through a single central platform.

Using Xurrent, Revo helps organisations configure both SLA and XLA reporting frameworks to fit your supplier landscape, operational priorities and governance requirements.

  • SLA reporting measures operational performance against agreed service targets such as response times, resolution times and service availability.
  • XLA reporting measures the user experience and business impact of supplier-delivered services, helping organisations understand not just whether targets were met, but how the service was actually experienced.

This gives teams a more complete view of supplier performance, combining operational metrics with experience-driven insight to support better supplier accountability and decision-making.

Yes. We can automate supplier onboarding, approvals, escalations, SLA monitoring and ticket routing within a Xurrent-based service management platform.

Revo designs and implements these automated workflows, aligning them to your supplier structure, service model and internal processes. This ensures that automations are tailored to how your organisation operates across different suppliers and services.

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