The Revo ITSM Assessment not only gives you an independent perspective on your existing service management processes, it also empowers you with greater clarity on where you should focus your future investments and efforts too.
Sitting on the frontline of ITSM, we’ve seen it all – the good, the bad and some fairly ugly examples of service management systems. We’ve poured the insight we’ve gained into creating a simple ITSM benchmarking model. This is available to new customers and as part of our managed service package. The outcome of the assessment is a maturity score and customised recommendations on how your business can elevate its ITSM performance in key areas.
Our assessment helps you to understand how your current ITSM approach compares against your goals and industry best practice, so you can make targeted improvements and informed decisions.
When you need data to convince your C-suite to invest in a new ITSM operating model, our analysis pinpoints the gaps in your existing system and how a new solution could add value.
If your existing system is under-performing, we can take the findings from the assessment and translate them into actions – from introducing new integrations to adding automations.
By highlighting gaps in your ITSM strategy, our assessment helps you to redefine your goals and finetune your requirements as you embark on the technology selection process.
A Revo consultant will guide you through the assessment, using a bespoke scoring system to identify any gaps in the functionality of your solution and actions to drive service improvements. This independent, consultant-led approach means you can be confident that any recommendations are validated by many years’ service management experience.
With IT budgets stretched more than ever before, leaders are looking for a reliable way to assess technology performance and prioritise future investments. Do you need data to build a business case for a new ITSM solution? Or maybe your new head of IT is questioning the performance of an existing platform? Our ITSM Assessment tool provides the clarity your decision-makers need.
Before you implement a solution or embark on an ITSM upgrade or enhancements, it’s important to recognise where you’re starting from. But our assessment gives you more than a clearer understanding of your baseline. It also gives you access to our team. So, when the time comes to take action on the recommendations, we’re ready to offer our expertise.
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