Why is User Identity Management important for ITSM User Identity Management is not necessarily the most pressing priority for businesses when it comes to their IT Service Management. But there are three very good reasons for moving it up the list. User Identity Management is: Good for the user Good for the IT team or […]
Can your ITSM tool properly serve individuals and learn from each interaction? Let’s take a minute to look at OneLogin and how it can unlock greater ITSM performance. Personalised service is becoming the norm, whether you are an employee of a mid-to-large organisation or a customer seeking help with a product or service. At its […]
4me launches Auto Translation to remove language barriers that impede collaboration 4me has just announced that its Auto Translation feature has been released. This feature is intended to remove language barriers that may hinder collaboration. Not having to hire support specialists who speak multiple languages can significantly drive down the support costs for service providers. […]
4me, Business Service Management and collaboration in 2019 and beyond VLOG – watch Martijn Adams and Simon Martin discuss 4me, Business Service Management and how the service industry is being transformed. While attending SITS19, Martijn and Simon took time out to discuss the Service Management industry and how 4me and Revo are helping customers to […]
Refocusing Service Management for the whole business Delivering service management is no longer just the responsibility of IT As the needs of the business, its staff, customers, partners and suppliers grows, so too do the demands on service provision. In a stripped back and simplified way, IT has been able to deliver quality service management […]
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