Author: Nick Earp

When organisations invest in a new ITSM or ESM platform, their focus understandably gravitates to the technology itself. Does the system support ITIL? Can it scale? Will it integrate with the rest of your tech stack? But while these feature-focused questions dominate decision-making, considerations around implementation are often overlooked, leading to rushed deployments built on […]

Read More… from Vendor, reseller, specialist – how to choose an ITSM and ESM implementation partner

‘Flexible’, ‘scalable’,’ intuitive’ – sound familiar? The ITSM market is crowded with platforms built for very different organisations. Despite targeting vastly different budgets and company sizes, they’re often sold using the same language, making it harder than ever to separate real capability from marketing noise. To help IT leaders navigate this complex market, Revo brings […]

Read More… from HaloITSM review: Why Halo’s service management platform might be the perfect fit for your organisation

When aesthetics medical services provider, Wm Clinics, began their search for a better way to manage internal and external support requests, they weren’t looking for a traditional IT ticketing tool. They needed something broader. With almost 2,000 staff, across more than 150 locations and a customer base of more than seven million, they needed a […]

Read More… from Spotlight on ESM: Standardising request management at scale for Wm Clinics

Driven by ambitious, entrepreneurial vision, Fever-Tree will never be a company content to stand still. Since redefining the tonic water category when it first launched in 2003, the brand has grown into the world’s leading supplier of premium mixers. Two decades on, Fever-Tree products are enjoyed in more than 80 countries, supported by a growing […]

Read More… from A human-centred evolution of Xurrent service management for Fever-Tree

For IT leaders in large enterprises, choosing a service management platform is rarely straightforward. The market is flooded with platforms that promise flexibility, scalability and innovation, but all too often, the reality is a very different story to the polished sales pitch. At Revo, we’ve seen firsthand the limits of ITSM tools and the broken […]

Read More… from A closer look at Xurrent & why it could be the best ESM solution for you

While system integrations are fast becoming a necessity for today’s data-driven businesses, for many organisations, the cost and complexity of developing, hosting and servicing them in-house can be a major hurdle. Revo offers a smarter alternative. For smaller organisations or those with limited IT resources, the upfront costs of developing integrations can make them unfeasible. […]

Read More… from Integration as a Service