“The team at Revo has spent time understanding and working to get to know SSP over the years. They want to make 4me work, for us and for our customers and colleagues.”
SSP Group – JML automation
Introducing SSP Group
SSP Group is a leading operator of food and beverage concessions in travel locations worldwide. They employ circa 42,000 colleagues, in around 600 locations, across six continents and 36 countries. In 2019, Revo transitioned the business’ service management to 4me. Since then, the Revo team has continued to work with SSP to advance the functionality of their service management system to evolve with their business needs.
The challenge
As a large, global enterprise, SSP relies on Microsoft 365 to enable communication and collaboration across its business. This involves supporting the move to M365 for all staff over the coming years. Setting up, managing, transferring, and, when necessary, closing individual IDs, usernames and passwords was a cumbersome manual task that was diverting their IT team from more strategic projects.
SSP tasked Revo with building the capability within 4me to automate its joiner, mover, leaver (JML) workflow. Revo had previously built automation functionality into SSP’s 4me to respond to ad hoc requests from colleagues to access additional tools and software, but the scale and scope of this new JML automation project made it far more complex. Not only did it need to work across the entire colleague population of SSP, it also extended beyond managing Microsoft 365 IDs to include IT hardware too.
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