4me Service Management
4me is an industry leading service management solution that combines ITSM with ESM and SIAM capabilities, enabling all internal departments, such as IT, HR, and Facilities, as well as external managed service providers, to work seamlessly with each other. At the same time, 4me provides complete visibility and control of service cost and quality.
4me – The Complete Service Management Platform for your business
4me is a state-of-the-art, cloud-based service management platform that enables your IT organisation to deliver the best possible service experience to its users whilst tracking the cost and quality of these services. It works straight out of the box, with every typical IT service management process and reporting already built-in. Our implementation projects are famously short and painless, with numerous external connections already created and included. On top of that, 4me’s multi-tenant architecture allows for regular updates, at zero cost, with zero down-time.
Benefits of switching to 4me
All the ITSM you need
Core capabilities include Self Service, Virtual Agent, Knowledge Management, Service Request & Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Service Configuration and more…
Incredible performance
4me works on the AWS platform and has been built from the ground up to be the fastest performing service management tool out there. No more waiting for forms to process and data to populate – just blazing fast performance you can rely on.
Extended capabilities
4me provides a number of additional capabilities at zero extra cost. These include Portfolio Management, Project Management, Resource Planning, Time Tracking, Financial Management and Risk Management.
Painless upgrades
4me is a constantly evolving and expanding service management tool. Every customer gets every new feature for the same monthly fee. No painful upgrades, no additional charges for new features.
Measure cost & quality
4me provides full visibility and complete control of the cost and quality of all digital enterprise services, whether internally or externally provided. This information is then made available in a dashboard view for management to act upon.
Ease of use
Intuitive and easy to navigate, 4me helps the members of your IT service organisation to perform their tasks effectively and efficiently. Transferring from another solution is made easier by the speed with which users can learn how to operate and use the toolset.
Enhanced security
The protection of customer data and privacy is 4me’s number one operational priority. The solution is SOC 1, 2 and 3 compliant as well as conforming to ISO 9001, ISO 27018 and meeting FIPS, FedRAMP, and FISMA security and data compliance standards.
