Vitality
Vitality Switched to 4me to Increase Service Agility and Optimize Customer Experience
Vitality UK offers health insurance, life insurance and car insurance, and uses incentives that reward its customers for making positive lifestyle choices. They like to share the benefits of healthy living and call this shared value insurance and investments. Vitality aims to make people healthier and enhance and protect their lives which is a uniquely positive way to offer financial services. Their business is growing rapidly, including the recently launched car insurance products.
The challenge
- Vitality wanted to switch to a future-proof enterprise service management solution that would meet the growing service needs and enable them to add additional services in no time for a reasonable price.
- This solution should also enable seamless collaboration with different people and departments across and outside the organization.
