SSP Group
SSP Group’s service management solution did not provide supplier support so it chose 4me to radically improve collaboration
SSP Group is a leading operator of food and beverage concessions in travel locations, operating restaurants, bars, cafés, food courts, lounges and convenience stores in airports, train stations, motorway service stations and other leisure locations. With over 50 years of experience, today SSP Group has more than 39,000 employees, serving approximately one and a half million customers every day. SSP Group has business at approximately 180 airports and 300 rail stations and operate more than 2,800 units in 35 countries around the world.
The challenge
- To standardize on a global service management platform
- To collaborate and manage multiple internal and external suppliers without losing sight of SLAs
- To use knowledge to speed self-service adoption and reduce first-line support burden and email volumes
- To track and openly report on service success and operational satisfaction to service owners and business stakeholders.
