CTRL-S

CTRL-S

Introducing CTRL-S

CTRL-S is a managed services provider offering technology services to a range of businesses across the UK. The business evolved initially as an off shoot of established accountancy firm, Hallidays, to offer IT services to their clients in addition to more conventional professional services. The department grew organically and in 2019 became a standalone limited company. Steady, sustainable growth continued and in 2022, the business was given a more distinct brand and identity. CTRL-S was born, and armed with an ambitious strategy the business entered a period of fast growth. They’re now helping an ever-expanding portfolio of clients to get the best possible performance (and minimal hassle) from their technology infrastructure.

The challenge

Technical Director, Matthew Jones describes 2023 as “the year of growth” for CTRL-S. As they take on more clients and extend their services, they need a service management solution to support their rapid growth and ambition. Although their existing email-based approach to managing service desk requests had served them well when their client base was small, it wasn’t able to adapt and scale in the way they needed it to.