BMC Track-It! Help Desk

Powerful, easy to use Help Desk software

Track-It! Help Desk delivers the strength of ITSM best practices with the simplicity of smooth installation and quick configuration to provide instant return on your investment.

eBook :

Top 5 benefits of choosing a solution partner

This eBook examines the main business benefits of collaborating with a solution-agnostic service management partner rather than working with the software vendor directly – and how that relationship can add value throughout the entire IT lifecycle.

Help Desk software designed specifically with the needs of the small to mid-sized business in mind.

See why you can trust Track-It! for your IT help desk ticketing and asset management needs. Track-It! IT Help Desk Software includes:

  • Helpdesk
  • Work order ticket tracking
  • Automatic email to work order conversion
  • Knowledge management
  • Service level management
  • Asset management
  • Change management
  • Software license management
  • Mobile device access
  • End-user self-service and more.

.

Track-It! IT Help Desk Software Features

Out of the box, Track-It! IT Help Desk Software includes everything you need to improve your Help Desk and Asset Management operations today.

IT Help Desk / Facilities Management / HR Management

Improve end-user satisfaction and resolution rates while reducing costs by allowing your help-desk technicians to track their work more efficiently. Justify the need for additional staff by tracking all tasks.

Asset Management

Reduce costs and wasteful spending on IT assets you thought were lost or didn’t realise you owned. The Inventory module includes popular features such as Asset Discovery, Auditing, Audit on Demand, Unassigned Equipment Inventory and Asset Retirement.

Change Management

Control costs and outages resulting from unplanned network or server changes. Change Management tracks, controls and reports on the process of IT change management.

Self-Service Portal

Reduce costs by allowing end-users to log tickets and get status on existing tickets through the Self-Service Web Portal.

Software License Management

Software License Management helps you keep track of and report on the number (and type) of software licenses owned and utilised within your organisation.

Mobile Help Desk

The Track-It! Mobile capability gives technicians easy mobile access to the Help Desk, Asset Management and Knowledge Management modules. Technicians can now update or add work items from anywhere.

Knowledge Management

Knowledge Management allows IT staff to build a database of solutions to help save time and money training new IT staff or troubleshooting known issues. It also allows end users to resolve common issues themselves by giving them the ability to search known solutions in the self-service portal.

Scheduled & E-mailed Reports

Save time and money by regularly monitoring key metrics and keep up to date on the latest trends in your business.

Dashboards and Analytics

Reports and dashboards help you save time and money by giving you an instant and visual display of your key performance indicators.

Purchasing

The Purchasing module allows you to keep track of all your IT-related purchases.

Training

Get a complete view of your training and skills profile and make better decisions about current and future education needs.

Start the discussion

Contact Revo today for a friendly chat

All of us at Revo Service Management are dedicated to providing the best possible advice and support to new and potential customers alike. Why not drop us an email or give us a call for a friendly chat. We look forward to hearing from you.